Primary Objectives

As a Business Delivery Manager, you will be responsible for planning and delivering business tasks within a large technology re-platforming programme of work. Work includes co-ordinating with the programme steering committee regarding strategy decisions, user acceptance testing, leading the operational rollout.

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Key Responsibilities

Lead the way

• Be the driving force and a key team enabler for the successful migration to new Digital software and services. You will ensure these align with our overall strategic goals.

Planning and Management

• Ensure the scope of change is defined, understood and agreed by all key stakeholders, including business process change, data migration testing and user training.

• Create and own the business delivery plan - develop a detailed project plan with timelines, milestones, and resource allocation.

• Track and report on progress, and feed into the overall programme plan

• Identify potential risks – such as data loss or system downtime – and their mitigations.

Stakeholder Management

• Identify key stakeholders, including IT teams, business users and leaders and senior management.  

• Regularly communicate project updates, timelines, and potential impacts to stakeholders.  

• Set realistic expectations and address concerns promptly.

• Work closely with cross-functional teams, building the bridges between the TGG Digital Team, our partner ecosystem and various business functions (e.g Operations, Customer Services, Finance, Marketing, Trading, etc)

User Acceptance Testing (UAT)

• Ensure a suite of comprehensive test cases are collaboratively created with appropriate end-user engagement

• Ensure feedback from UAT is used to make necessary adjustments.

Change Management

• Lead the business change at the point of product launch

• Communicate changes to end-users, including training materials and documentation.

• Plan for comprehensive training to end-users to ensure they can effectively use thenew system.

• Provide ongoing support and assistance during and after the migrations.

Post-Migration Support and Monitoring

• Monitor new system performance monitoring and address issues promptly.

• Lead the ongoing support to end-users, including troubleshooting and problems resolution.

• Evaluate the system and identify opportunities for improvement.

Keep us on track

• Using your great planning skills and progress reporting you will maintain transparency across the organisation.

Problem-solving prowess

• When challenges arise, you'll tackle them head-on with a positive attitude, finding creative solutions to keep our projects on track.

Get us over the line

• When it's time to launch our digital products, you'll be our go-to person, leading the charge for both business and technical delivery.

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About You

• Ability to work in a collaborative and flexible way within a diverse team, including technical and business users, internal and external suppliers..

• Able to simply explain complex problems and switch between technical conversations and high level "storytelling" depending on audience

• Strong problem-solving skills and ability to logically analyse complex scenarios, Commitment to service, completing tasks and to meeting challenging deadlines.

• Emotional intelligence - Critical for navigating complex stakeholder relationships and managing any tensions or conflicts that arise. The candidate should demonstrate self-awareness, empathy, and the ability to understand and manage emotions in both themselves and others.

• Proven background on delivering large scale programmes for the business.

• Excellent attention to detail and high level of accuracy regarding quality of own work and presentation is essential.

• Organised with ability to multi-task, prioritise, work quickly and to tight deadlines.

• Self-starter- able to independently run and prioritise your own workload daily and be accountable for owning and delivering work to completion.

• Continuous improvement mindset.

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